Frequently Asked Questions
Everything you need to know about our premium collection and services.
What is your standard shipping policy?
We offer free standard shipping on all orders over $150. Orders are typically processed within 1-2 business days and delivered within 3-5 business days via premium couriers.
How do I initiate a return or exchange?
You can return unworn items in their original packaging within 30 days of delivery. Visit our online Returns Portal to generate a prepaid shipping label and start your exchange or refund process.
Are your products ethically sourced?
Yes, we are committed to sustainable fashion. We partner only with certified manufacturers who adhere to fair labor practices and utilize high-quality, eco-friendly materials.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Affirm.
How do I find my correct size?
Each product page includes a detailed 'Size & Fit' guide. We recommend measuring yourself and comparing your results to our chart, as our garments are designed for a tailored, true-to-size fit.
How can I track my order status?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to follow your package's journey in real-time.